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williamivers
New Contributor
New Contributor

Is my modem out of date?

I have received a call from Ron regarding my NBN Modem.If this is a genuine call please advise me via EMAIL  as I have previously had a similar call that was a scam.

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Tuong_YC
Moderator
Moderator

Re: Is my modem out of date?

Hey @williamivers, thanks for reaching out. Just going off your the details in your message, it does appear to be a scam - unless your NBN modem has been damaged the models that are/ have been available shouldn't need an update for awile.


We would be more than happy to take a look into your services and advise further. Please send through your service details over to our 24/7 Messenger Teams on the Optus App and we will follow up with you

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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