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Internet works but no wifi - Gateway F@ST 3864

shoe18

Overnight the our Sagemcom Gateway F@ST 3864 has stopped having WIFI functionaility. The LEDs for the power, fibre and internet are on and when I connect my PC via Ehternet to the gateway the internet works, it's just the WIFI that has died. It seems like I should be able to just turn it on by pushing the button below it but that doesn't cause anything to happen.

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Re: Internet works but no wifi - Gateway F@ST 3864

SillyGogo

have you tried restart the modem?

also check in the modem set up that WIFI radio is enabled.


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Re: Internet works but no wifi - Gateway F@ST 3864

AlexRH

Oh no! Sorry to hear that happened, @shoe18 Smiley Sad

I hope it's now resolved for you, but if not please get in touch with our Faults crew here so we can get this sorted out for you!

 


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Re: Internet works but no wifi - Gateway F@ST 3864

shoe18

Yep tried that at no luck. When restarting the WIFI and WPS lights don’t even flash on. Been chatting to Optus technicians and they’re sending a new Gateway.

Re: Internet works but no wifi - Gateway F@ST 3864

shoe18

I’d like to say this is resolved but through three different Optus live chats a new Gateway has apparently been dispatched as there was no solution to fixing the malfunctioning Gateway. I’ve yet to recive a tracking number and no ETA on its arrival yet, bit sad as we cant jump into Christmas playlists or watch Christmas shows this year. 😔

Re: Internet works but no wifi - Gateway F@ST 3864

SillyGogo

oh no, thats not good..I've PM you.


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Re: Internet works but no wifi - Gateway F@ST 3864

shoe18

Thanks again for the help SillyGogo. Live chat was helpful in determining that the gateway needed to be entirely replaced and were quick to order a replacement but tracking the replacement was pretty impossible as even after a few chats I wasn't able to receive a tracking number. Overall was a good experience though, new gateway arrived by Toll priority this morning and problem was immediately fixed.

Thanks!

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Re: Internet works but no wifi - Gateway F@ST 3864

SillyGogo

@shoe18 thank you for the update. Good to see that things are up and going again.


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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