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Internet phone has never worked since NBN was connected

Was told it would start working in a couple of hours.  Rubbish.   OPTUS failed to connect phone and send SMS.  Impossible to contact anyone at OPTUS. 

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Re: Internet phone has never worked since NBN was connected

Hey @pkw666, So sorry for any missunderstanding with the connection timeframe. I hope your internet and phone are both working since you posted. 

We've set up this page full of general information due to the Covid-19 impact that has a whole lot of helpful information and steps that might help you get back online. 

If you don't have any luck with these steps, I’d really suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

· No Broadband connectivity (no access to the internet) 

· No Mobile connectivity (can't make or receive calls) 

If you mention that you were sent through by DavidYC they'll be able to help you out. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. 

Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:

· Desktop users

· Mobile users 

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