cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
New Contributor
New Contributor

Re: Internet keeps disconnecting - VERY OFTEN!!!

Me too.The internet keeps disconnecting the most when I download from tube

0 Kudos
Reply
New Contributor
New Contributor

Re: Internet keeps disconnecting - VERY OFTEN!!!

I see I'm not alone and there are many others ... I've had this issue since Thursday 15th August. DSL connection drops out after 10mins.  Sometimes I'm lucky and get a little extra time.

 

New modem - check

Telstra Inspection - pass

Optus tech who was suppose to be on-site by 7pm - failed

Current connection - failed

Switching to TPG - pending

 

 

0 Kudos
Reply
RetiredModerator
RetiredModerator

Re: Internet keeps disconnecting - VERY OFTEN!!!

HI Benji72, can you please PM me your username so I can check out your connection?

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

0 Kudos
Reply
RetiredModerator
RetiredModerator

Re: Internet keeps disconnecting - VERY OFTEN!!!

Hi ngocmytran, sorry to hear you're having some probs! Can you confirm if you're just watching YouTube videos when it does this; are there any any activities happening on your network at the time?

 

Have you had a chance to chat to our tech guys on 131344 as of yet to have this raised and get a fault ticket?

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

0 Kudos
Reply
RetiredModerator
RetiredModerator

Re: Internet keeps disconnecting - VERY OFTEN!!!

HI asymonte, sorry that the technician didn't attend when they were meant to 😞 It sounds as though we've identified the cause of your issue of the tech was booked.

 

Has the technician been out as of yet to have this fixed? If not, can you please provide me with the fault reference number so we can chase this up?

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

0 Kudos
Reply
RetiredModerator
RetiredModerator
Moved:

Re: Internet keeps disconnecting - VERY OFTEN!!!

0 Kudos
Reply
Contributor
Contributor

Re: Internet keeps disconnecting - VERY OFTEN!!!

I had this happen to me quite often when I had my old Billion modem but as soon as I updated the firmware i stopped getting drop outs,   And it's rare that I get a drop out these days with my TP-Link modem

0 Kudos
Reply
New Contributor
New Contributor

Re: Internet keeps disconnecting - VERY OFTEN!!!

Adsl2+ internet keeps on disconnecting numerous times a day, starting to get frustrating.

0 Kudos
Reply
RetiredModerator
RetiredModerator

Re: Internet keeps disconnecting - VERY OFTEN!!!


@Sympathetic wrote:

Adsl2+ internet keeps on disconnecting numerous times a day, starting to get frustrating.


Have you performed any troubleshooting steps on this one yet to help isolate where the problem may lie? Try the steps in this handy link to see if it helps.

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

0 Kudos
Reply
New Contributor
New Contributor

Re: Internet keeps disconnecting - VERY OFTEN!!!

Same problem here. I am in Brisbane. Optus seems to go good for a few weeks.. and then it just turns crappy. Regular disconnects, ping spikes etc. Have had a techy out 3 times in the past 12 months. It usually seems to go well after that for about a month and then its back to being dodgy. The most recent visit from a techy was approx 1 month ago. He replaced the modem with a nice new one but everything is already back to being very unreliable. I am seriously considering changing ISP.
0 Kudos
Reply