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Internet either unavailable or frequent drop outs

My internet has either been down or infrequently up for 3 days. I need internet for a multitude of reasons as we’re home isolating with no access to schools and/or office etc. Optus have gone completely missing. I have no ability to connect with anyone via phone as the tech help line simply cuts me off because of wait times and they’re ignoring my chats via the app. There doesn’t appear to be any faults locally so I need assistance to resolve this. Anyone have any ideas?

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Re: Internet either unavailable or frequent drop outs

I have the same issue maybe try re-setting the modem at the time. I too, have to wait for a 24hr reply from them. Hope all is well be safe

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