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Internet attrocious at night.

valet8

Im in Pymble, 2073.
And the past two weeks+ has been absolutely horrible. As soon as it hits about 7:30pm to 8pm the internet bandwidth goes from 100Mbps to 20mbps. Now the bandwidth obviously as bad as it is compared to what I normally get is not the issue. The problem is that my latency goes through the roof, which means my online games are ruined. I cannot play.
My measely 20KB/s Dota2 connection gets 250 - 300ms constantly. No spiking just a constant lag. Its horrible considering I normally get 40 -50ms.
Every since you brought in Netflix, clearly you cant handle the bandwidth with your infrastructure and my measely 20KB/s to play online is ruined. Its so frustrating.
You can clearly see my home connection is fine, getting 11ms to the nearest Optus node. After that, its just terrible.

This was tonight. 8:50pm
tracert www.optus.com.au

Tracing route to e6356.a.akamaiedge.net [104.68.19.75]
over a maximum of 30 hops:

  1    12 ms    12 ms    11 ms  10.58.0.1
  2   297 ms   257 ms   257 ms  sbr4-ge2-1.gw.optusnet.com.au [198.142.160.149]
  3   264 ms   255 ms   270 ms  mas1-ge3-1.gw.optusnet.com.au [210.49.105.18]
  4   246 ms   239 ms   273 ms  198.142.144.18
  5   260 ms   263 ms   298 ms  a104-68-19-75.deploy.static.akamaitechnologies.com [104.68.19.75]

Trace complete.

This is the night before

tracert www.optus.com.au

Tracing route to e6356.a.akamaiedge.net [104.68.19.75]
over a maximum of 30 hops:

1 13 ms 11 ms 10 ms 10.58.0.1
2 224 ms 256 ms 241 ms sbr4-ge2-1.gw.optusnet.com.au [198.142.160.149]

3 214 ms 225 ms 228 ms mas1-ge3-1.gw.optusnet.com.au [210.49.105.18]
4 252 ms 232 ms 247 ms 198.142.144.18
5 280 ms 236 ms 271 ms a104-68-19-75.deploy.static.akamaitechnologies.c
om [104.68.19.75]

Trace complete.



Before 7:30pm I had a constant ping around 30 - 50ms. Which is where it should be, now its staying at 200minimum.

Reply from 104.68.19.75: bytes=32 time=253ms TTL=61
Reply from 104.68.19.75: bytes=32 time=223ms TTL=61
Reply from 104.68.19.75: bytes=32 time=203ms TTL=61
Reply from 104.68.19.75: bytes=32 time=185ms TTL=61
Reply from 104.68.19.75: bytes=32 time=221ms TTL=61
Reply from 104.68.19.75: bytes=32 time=218ms TTL=61
Reply from 104.68.19.75: bytes=32 time=225ms TTL=61
Reply from 104.68.19.75: bytes=32 time=200ms TTL=61
Reply from 104.68.19.75: bytes=32 time=222ms TTL=61
Reply from 104.68.19.75: bytes=32 time=171ms TTL=61
Reply from 104.68.19.75: bytes=32 time=175ms TTL=61
Reply from 104.68.19.75: bytes=32 time=222ms TTL=61
Reply from 104.68.19.75: bytes=32 time=208ms TTL=61
Reply from 104.68.19.75: bytes=32 time=250ms TTL=61
Reply from 104.68.19.75: bytes=32 time=217ms TTL=61
Reply from 104.68.19.75: bytes=32 time=173ms TTL=61
Reply from 104.68.19.75: bytes=32 time=187ms TTL=61
Reply from 104.68.19.75: bytes=32 time=219ms TTL=61
Reply from 104.68.19.75: bytes=32 time=180ms TTL=61
Reply from 104.68.19.75: bytes=32 time=183ms TTL=61
Reply from 104.68.19.75: bytes=32 time=238ms TTL=61
Reply from 104.68.19.75: bytes=32 time=213ms TTL=61
Reply from 104.68.19.75: bytes=32 time=214ms TTL=61
Reply from 104.68.19.75: bytes=32 time=224ms TTL=61
Reply from 104.68.19.75: bytes=32 time=204ms TTL=61
Reply from 104.68.19.75: bytes=32 time=216ms TTL=61
Reply from 104.68.19.75: bytes=32 time=203ms TTL=61
Reply from 104.68.19.75: bytes=32 time=227ms TTL=61
Reply from 104.68.19.75: bytes=32 time=220ms TTL=61
Reply from 104.68.19.75: bytes=32 time=223ms TTL=61
Reply from 104.68.19.75: bytes=32 time=233ms TTL=61
Reply from 104.68.19.75: bytes=32 time=252ms TTL=61
Reply from 104.68.19.75: bytes=32 time=223ms TTL=61
Reply from 104.68.19.75: bytes=32 time=209ms TTL=61
Reply from 104.68.19.75: bytes=32 time=221ms TTL=61
Reply from 104.68.19.75: bytes=32 time=240ms TTL=61
Reply from 104.68.19.75: bytes=32 time=204ms TTL=61
Reply from 104.68.19.75: bytes=32 time=230ms TTL=61
Reply from 104.68.19.75: bytes=32 time=214ms TTL=61
Reply from 104.68.19.75: bytes=32 time=230ms TTL=61
Reply from 104.68.19.75: bytes=32 time=242ms TTL=61
Reply from 104.68.19.75: bytes=32 time=194ms TTL=61
Reply from 104.68.19.75: bytes=32 time=204ms TTL=61
Reply from 104.68.19.75: bytes=32 time=216ms TTL=61
Reply from 104.68.19.75: bytes=32 time=215ms TTL=61
Reply from 104.68.19.75: bytes=32 time=223ms TTL=61
Reply from 104.68.19.75: bytes=32 time=203ms TTL=61
Reply from 104.68.19.75: bytes=32 time=236ms TTL=61

 

 

This is 9pm, it was worse an hour ago, which I dont have the logs for.
Optus, please let us know whats going.
What steps are you taking?
What is the ETA?

I have had Optus cable for over 13  years and this is the first time I have ever had issues.
multiple complaints on Whirlpool and on the Optus forums but nothing yet as to what is happening.

 

Re: Internet attrocious at night.

phoenix98

Also having the same issues in Reservoir VIC, had to reply to your thread.. Might have to try and cancel contract since they cannot expect me to pay over $100 a month for these speeds..

 

 

 

Re: Internet attrocious at night.

jessie46

This thread sums it all up.

Preston, 3072

Tracing route to optusnet.com.au [211.29.132.105]
over a maximum of 30 hops:

 <1 ms 1 ms 1 ms 192.168.0.1
 14 ms 10 ms 9 ms 10.97.0.1
 320 ms 317 ms 357 ms sun1-ge12-1-7.gw.optusnet.com.au [198.142.164.9]

 331 ms 313 ms 349 ms mas4-tg8-4.gw.optusnet.com.au [211.29.129.38]
 318 ms 323 ms 315 ms 211.29.129.214
 363 ms 352 ms 332 ms mas4-vl451.gw.optusnet.com.au [211.29.129.202]
 312 ms 312 ms 335 ms www.optusnet.com.au [211.29.132.105]

Trace complete.

 

It's Australia wide and it's appauling. Netflix has got to go, you just can't keep this up Optus.

Re: Internet attrocious at night.

warwick

I've got similar problems at Vermont South.  Around 10PM this evening, my download speed was down to 4Mbps.  During the mornings, I can get 18Mbps and I used to be able to get that speed most times, with perhaps a drop to 15Mbps in peak periods.

 

The impression I get is that this is an Optus-wide problem, not just one confined to a few localities.  I suspect, but don't know, that it has got something to do with optus selling so much Netflix that they have outsold their cable capacity.

 

It's not easy to see a solution.  I've emailed a complaint but they say it could take up to 4 weeks to get a reply!  Third world servoce, I say.  There is no opportunity for live chatting and I dread to think of where the call centre is if I make a phone call.

Re: Internet attrocious at night.

ermff

Having the same problem. No idea how Optus gets away with this terrible service. They sell a limited "unlimited" plan and have the worst customer support I have ever seen from a company this size.

Re: Internet attrocious at night.

valet8

tracert www.optus.com.au

Tracing route to e6356.a.akamaiedge.net [104.68.19.75]
over a maximum of 30 hops:

  1    11 ms    10 ms     9 ms  10.58.0.1
  2   222 ms   222 ms   228 ms  sbr4-ge2-1.gw.optusnet.com.au [198.142.160.149]

  3   232 ms   237 ms   239 ms  mas1-ge3-1.gw.optusnet.com.au [210.49.105.18]
  4   252 ms   255 ms   275 ms  198.142.144.18
  5   298 ms   296 ms   312 ms  a104-68-19-75.deploy.static.akamaitechnologies.c
om [104.68.19.75]

Trace complete.

still horrible. still no reply from Optus.
Time: 9:32pm - Pymble 2073

Re: Internet attrocious at night.

digby

I just raised another ticket with them. I'm really getting the sh*ts with their 'heads in the sand' approach. Bundled $160pm (with premium speed) and cant even browse the internet at night.

 

Sort your sh*t out optus.

Re: Internet attrocious at night.

digby

I just wasted 20 mins typing up a ticket that is pretty much exactly the same as yours

 

I'm in Sydney, and they've been telling me for 3 weeks it was a network problem. The netflix situation makes sense now

Re: Internet attrocious at night.

valet8

And Optus reply to all the threads except any related to the Netflix/Congestion issue. Coincidence.

Highlighted

Re: Internet attrocious at night.

barryk50

you guys are doing better than me. My speed right now is .54mbps. It's been horrible the past couple months.

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