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Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor Jayy
New Contributor

Internet Down

Internet down for 16 hours now. Contact Optus . Say don't have a clue. Have to wait for them to look at it. What a joke. Hole house runs on internet. Even tv. Not good how you don't get a answer.

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4 Replies
Esteemed Contributor
Esteemed Contributor

Re: Internet Down

Have you looked at outages on the network status page below as the issue might be affecting more than just yourself. Unusual that support couldn't give you an idea on what is going on.

 

https://www.optus.com.au/about/network/service-status

 

RetiredModerator Toomey
RetiredModerator

Re: Internet Down

Hey @Jayy, did you get a fault reference number? I can check it for any more info if you like


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New Contributor Jayyy
New Contributor

Re: Internet Down

yes got reference number.

Is fixed now. Was down for around 21 hours.

Was very annoying that the optus web site would say internet is all good at my address with no problems. MM . their was for 21 hours and site says all fine. If optus took the time to update thier site so people could see what was happening. Instead of hidding the problem and giving people the run around.

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RetiredModerator AlexRH
RetiredModerator

Re: Internet Down

Really glad to hear that it's all back up and running, @Jayyy! Appreciate that the downtime wouldn't have been ideal.

We do tag all comments we receive as feedback for the relevant department but if you do need assistance with anything down the track feel free to reach out. 

 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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