Internet Connetion - Useless Optus Support

[ Edited ]


We have had numerous issues with Optus in relation to a business.


We have finally had the telephone line connected after an entire month, however, the internet still remain unusable. 


I have attempted to contact Optus on various occasions, yet the issue remain unresolved.


I tried again today, but was informed that the department is closed. 


Optus support is undeniably useless.


Re: Internet Connetion - Useless Optus Support


Afternoon @danniyao


Just after a bit of clarification. When you say unusable, is it an issue to do with poor speeds/drop outs, or are you waiting on the activation of the broadband service?


If you like, you can send us a private message. We'll need your full name, DOB and account number.


I'm happy to go in and see if we can work out what's going on. 


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Internet Connetion - Useless Optus Support


I have been without internet for a month, tried numerous times on the chat line. Drops out and have to start again, seriously looking at swapping to telstra.

Post a Reply
Top Contributors
73 Kudos
50 Kudos
40 Kudos
30 Kudos
16 Kudos