We have had numerous issues with Optus in relation to a business.
We have finally had the telephone line connected after an entire month, however, the internet still remain unusable.
I have attempted to contact Optus on various occasions, yet the issue remain unresolved.
I tried again today, but was informed that the department is closed.
Optus support is undeniably useless.
Just after a bit of clarification. When you say unusable, is it an issue to do with poor speeds/drop outs, or are you waiting on the activation of the broadband service?
If you like, you can send us a private message. We'll need your full name, DOB and account number.
I'm happy to go in and see if we can work out what's going on.