cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Internet Connetion - Useless Optus Support

 

We have had numerous issues with Optus in relation to a business.

 

We have finally had the telephone line connected after an entire month, however, the internet still remain unusable. 

 

I have attempted to contact Optus on various occasions, yet the issue remain unresolved.

 

I tried again today, but was informed that the department is closed. 

 

Optus support is undeniably useless.

 

0 Kudos
Reply
2 Replies
Highlighted
Blog Author

Re: Internet Connetion - Useless Optus Support

Afternoon @danniyao

 

Just after a bit of clarification. When you say unusable, is it an issue to do with poor speeds/drop outs, or are you waiting on the activation of the broadband service?

 

If you like, you can send us a private message. We'll need your full name, DOB and account number.

 

I'm happy to go in and see if we can work out what's going on. 

------------------------------------------------------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Internet Connetion - Useless Optus Support

I have been without internet for a month, tried numerous times on the chat line. Drops out and have to start again, seriously looking at swapping to telstra.

0 Kudos
Reply