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New Contributor
New Contributor

Intermittent dropouts on cable

I've been on cable broadband (not NBN) for many years. Normally it is very reliable, but in the last two weeks we've had intermittent outages. They mostly last a few minutes although some have been several hours. 

I understand the Optus cable system is now owned by NBN and maintenance may be an issue. 

Have others had similar experiences? 

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Honoured Contributor
Honoured Contributor

Re: Intermittent dropouts on cable

It's possible maintenance is the issue. Optus do record all dropouts so they might be able to tell you why they happened. Possibly the modem is giving up. You could request a replacement?

 

Regards

 

Peter Gillespie

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Re: Intermittent dropouts on cable

Thanks.

 

Any suggestions on how to have Optus look at the dropout record without spending two hours on the phone waiting for someone in India to ask me my date of birth? 

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Honoured Contributor
Honoured Contributor

Re: Intermittent dropouts on cable

I have an IQ of over 180*. But that one aludes me.

 

Regards

 

Peter Gillespie  

 

* IQ has been standardised to account for several factors beyond my control, including not being very smart.

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