Hi kiwi7,
What are the inclusions you are being billed for? What plan are you on?
How have you contacted Optus to raise this previously?
We don't have access to or visibility of customer accounts here on our public forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here or from your My Optus app under the Help menu.
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