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New Contributor
New Contributor

Incorrect Accounts received month after month

Every month I get a different billing error with my account. It is just pathetic and a time waster. They bill me for services already included in my plans. I am over it.


I have had issues with mobile, NBN and now landline


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Online Community Manager
Online Community Manager

Re: Incorrect Accounts received month after month

Hi kiwi7,

What are the inclusions you are being billed for? What plan are you on?

How have you contacted Optus to raise this previously?

We don't have access to or visibility of customer accounts here on our public forum.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here or from your My Optus app under the Help menu. 

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