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darwintrumpet
New Contributor
New Contributor

Incoming Caller ID disabled since moving from Cable to NBN

Hello,

 

The subject says it all, really, can someone please assist in re-activating my incoming caller ID on my home phone,

that seems to have been disabled since moving across to the NBN?

 

Thanks.

 

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Dan_C
Retired Employee
Retired Employee

Re: Incoming Caller ID disabled since moving from Cable to NBN

We'll get that organised for you @darwintrumpet

 

Can you send us a private message with your account details? I'll need your full name, DOB and account number.

If you'd prefer to speak with an agent in real time, you can find us on → Optus.com.au/livechat


They'll be able to get action this one in no time. Shout out if you need us. 

http://yesopt.us/pmdan

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darwintrumpet
New Contributor
New Contributor

Re: Incoming Caller ID disabled since moving from Cable to NBN

Thanks, I have forwarded my details.

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Dan_C
Retired Employee
Retired Employee

Re: Incoming Caller ID disabled since moving from Cable to NBN

I've replied back and made the change 🙂 


We'll chat with you there. 

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darwintrumpet
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New Contributor

Re: Incoming Caller ID disabled since moving from Cable to NBN

Great thanks, but I see no reply, inbox is empty?

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Dan_C
Retired Employee
Retired Employee

Re: Incoming Caller ID disabled since moving from Cable to NBN

Ah, really? That's odd.

 

"Thanks for shooting your details through for us Stephen. I've just gone ahead and made the change for you. 

That'll go through within fifteen minutes - four hours (max). Could I get you test that out for us?" 


 

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darwintrumpet
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New Contributor

Re: Incoming Caller ID disabled since moving from Cable to NBN

Hm it is odd, I see no private messages.

 

Anyway it seems all good now re the caller id, thanks.

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Dan_C
Retired Employee
Retired Employee

Re: Incoming Caller ID disabled since moving from Cable to NBN

Great 🙂 Thanks for the update @darwintrumpet

 

If anything else comes up, you're welcome to reach out to us here. 

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