For 24/7 support message our team of experts via the My Optus app.
@OpttusAffectee You can message Optus from the My Optus app.
Send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
Call 133 937 Mon - Fri: 8am - 8pm, Sat: 9am - 5pm ignore the prompt to dial 1 and wait for the options. I have read it may be a long time on hold.
Lodge a complaint
https://www.optus.com.au/support/feedback-and-complaints
Or write to
Optus Customer Relations Group
PO Box 306
SALISBURY SOUTH SA 5106
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