cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

I need to change my primary email address

I am getting 25 -30 spam emails a day to my Optus primary email address and nothing I have done has helped reduce or eliminate this problem.  I have opened a gmail account which has really helped, but I still get my Optus bill sent to my primary email address and it is getting lost in all the spam.  I cannot spend my life deleting spam (which is a laborious process) and eventually the mail box will be full and even my Optus bill will bounce!

I have set up a secondary Optus email address and want to change my primary email address to the new address..... but no one at Optus can tell me how this can be done. How hard could it be??

0 Kudos
Reply
7 Replies
Highlighted
Honoured Contributor
Honoured Contributor

Re: I need to change my primary email address

I'd junk the optus account. Its spam filters are limited. 

 

Since you are 90% of the way there, perhaps just get Optus to send your bill to your gmail account?

 

Note you can also set your gmail account to get any emails coming into your Optus account. The can be automatically marked as read an put into a sub folder/label. That way you can do a quick browse every now and again (I don't know if emails arriving this way are checked for spam)

 

But otherwise you will need to contact Optus (LiveChat) and get them to do it for you. 

 

Regards

 

Peter Gillespie

Highlighted
Crowd Champion
Crowd Champion

Re: I need to change my primary email address

See next post


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
Highlighted
Crowd Champion
Crowd Champion

Re: I need to change my primary email address

Hi

Login to My account>profile>account information. you can change your email there. Also change your billing notification.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: I need to change my primary email address

Hi Dave,  I tried your method, but with no success.  There does not appear to be a pathway to change my billing details.  If there is I can't find it!! I will try contacting live chat and seeing if they can help....... thanks anyway 🙂

0 Kudos
Reply
Highlighted
Blog Author

Re: I need to change my primary email address

Can I change my primary Optus email?

Yes, you can ask request to change your primary Optus email or ask us to add up to 15 secondary email address to your account. To change your primary email or to add a secondary email address, send our team a message. 

------------------------------------------------------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: I need to change my primary email address

could you please change my primary email address to hidden

My primary email has been compromised by a network.

Thanks

0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: I need to change my primary email address

Just a heads up PZX280 as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply