I am getting 25 -30 spam emails a day to my Optus primary email address and nothing I have done has helped reduce or eliminate this problem. I have opened a gmail account which has really helped, but I still get my Optus bill sent to my primary email address and it is getting lost in all the spam. I cannot spend my life deleting spam (which is a laborious process) and eventually the mail box will be full and even my Optus bill will bounce!
I have set up a secondary Optus email address and want to change my primary email address to the new address..... but no one at Optus can tell me how this can be done. How hard could it be??
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I'd junk the optus account. Its spam filters are limited.
Since you are 90% of the way there, perhaps just get Optus to send your bill to your gmail account?
Note you can also set your gmail account to get any emails coming into your Optus account. The can be automatically marked as read an put into a sub folder/label. That way you can do a quick browse every now and again (I don't know if emails arriving this way are checked for spam)
But otherwise you will need to contact Optus (LiveChat) and get them to do it for you.
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Login to My account>profile>account information. you can change your email there. Also change your billing notification.
Hi Dave, I tried your method, but with no success. There does not appear to be a pathway to change my billing details. If there is I can't find it!! I will try contacting live chat and seeing if they can help....... thanks anyway 🙂
Yes, you can ask request to change your primary Optus email or ask us to add up to 15 secondary email address to your account. To change your primary email or to add a secondary email address, send our team a message.
Just a heads up PZX280 as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.