I'm afraid that we don't have access to customer accounts here on this public forum.
We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you!
Please contact Optus directly on 133 937 during these hours.
Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.
-No Broadband connectivity (no access to the internet)
-No Mobile connectivity (can't make or receive calls)
Messenger is not currently taking any request via desktop, however you can still access messenger via the My Optus App. Once logged in, send your enquiry through and they'll respond to you as soon as possible.