So I switched to Optus Broadband and Home Phone from TPG in December last year. By March, I still hadn’t received a bill so I contacted them via Live Chat to let them know. They said they’d get onto it right away and I’d start being invoiced from that point onwards. They also said the first bill would be backdated to include the previous 3 months they’d forgotten about. (I have a copy of the transcript).
It’s now almost the end of June, and I still haven’t received anything.
What to do?
Solved! Solved: Go to Solution.
Are you using the Optus router or your own?
Because I'm seeing more and more if you are using your own, it's not activating the voice service and thus the order never completes, which means the bills can't start.
Thank you for raising this issue.
This is not something that we can assist with here on the forum.
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