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New Contributor Maz_Ral
New Contributor

I haven't received a bill since I connected to Optus six months ago, what do I do?

So I switched to Optus Broadband and Home Phone from TPG in December last year. By March, I still hadn’t received a bill so I contacted them via Live Chat to let them know. They said they’d get onto it right away and I’d start being invoiced from that point onwards. They also said the first bill would be backdated to include the previous 3 months they’d forgotten about. (I have a copy of the transcript).

It’s now almost the end of June, and I still haven’t received anything.

What to do?

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Trusted Contributor
Trusted Contributor

Re: Billing

Are you using the Optus router or your own?

 

Because I'm seeing more and more if you are using your own, it's not activating the voice service and thus the order never completes, which means the bills can't start.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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Online Community Manager
Online Community Manager

Re: Billing

Hi,
Thank you for raising this issue.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us again or Message Us from your My Optus App under the Help menu.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go. 


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