I have gone paperless in the past month but am still being charged Account charges of $2,55. There would appear to be a mistake. Can someone help?
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@Newtown1 Yes Crowd is a Public Forum and does not have access to Customer accounts/orders.
Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
I opted for a paperless bill some time back. Optus continued to send paper bills to the old address.
Today I realized it was configured in Optus side and I been paying additional cost all this time.
Hi @Newtown1, you can login into your online My Account → here or Optus app to confirm what delivery method is set for your bill. Also double check your bill as to what the $2.55 is for? It could be a payment processing fee if you made a credit card payment or even a non direct debit fee $2.20 if you don`t have direct debit setup with us.
If you still need further assistance then you are best to speak with our billing team either via the → messaging service or by calling them on 133937 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.