Just a heads up afflickjohn as per the red advisory message when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
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Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
