I received this email today
|Your request to have service number ------------ ported over to another provider is being processed.|
|If you didn't request this change, please contact us here.|
I do not want my number ported. Could you let me know why this message has come through to my email?
It sounds as though you may unfortunately be a victim of Identity Theft.
Please visit the help and support page for what next steps to take.
No I'm afraid not as we don't have visibility of customer accounts here.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.