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pp88
New Contributor
New Contributor

I did not make a porting request to another provider, I am with optus NBN

I received this email today

Your request to have service number ------------ ported over to another provider is being processed.
If you didn't request this change, please contact us here.

 

I do not want my number ported.  Could you let me know why this message has come through to my email? 

 

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Ray_YC
Online Community Manager
Online Community Manager

Re: I did not make a porting request to another provider, I am with optus NBN

Hi PP88,

It sounds as though you may unfortunately be a victim of Identity Theft.

Please visit the help and support page for what next steps to take.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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pp88
New Contributor
New Contributor

Re: I did not make a porting request to another provider, I am with optus NBN

Could you let me know with certainty that my number is not going to be ported to another provider? I have tried to call a couple of times and put on hold for over an hour and then the line dropped out so this seems the only way I can communicate with optus
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Ray_YC
Online Community Manager
Online Community Manager

Re: I did not make a porting request to another provider, I am with optus NBN

No I'm afraid not as we don't have visibility of customer accounts here.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter  with the details for further assistance mentioning you’re unable to use the My Optus app.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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