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COVID-19 impact to Yes Crowd & Contact Centres info here
New Contributor
New Contributor

I can't register a MyAccount.

I am in the midst of moving properties and attempted to move my wifi services to the new property. I was informed that I do not need to fill out a form if I'm relocating, instead I can log into a myaccount and update my information there. To do so, I attempted to create a myaccount profile but there seems to be techinical issues. I enter my email address and DOB, and am taken back to the login page? I checked my emails, and have recieved no verification email either. 

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Online Community Manager
Online Community Manager

Re: I can't register a MyAccount.

Hi zouwuu,
Thank you for raising this issue.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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