I joined optus in October 2018. Since then, every few weeks my account disappears and I have to get it relinked. Each time, its like starting over from scratch. Cant login, have to reset details etc. Why does this keep happening over and over. Each time the technical team palm me off to someone else
All up, I have spoken to probably 10 people via chat and countless hour long phonecalls. Why is it so hard to get a simple link and account page to work. I cant check usage, bills or change anything on my own. The only proof of an account existing is my email bill and an internet connection at my house.please fix this
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Given that you've already called/chatted to customer support to get it fixed monthly, your next stop would be the complaints team.
www.optus.com.au/complaints and get them involved.
I have exactly the same problem. I've been told each time that it will be resolved within 24 hours. Still no luck. Did you ever get a reply or resolution?