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I can't access my Cable BB internet account from MY ACCOUNT. It only shows my Mobile account

losingmymind

I have a new credit card and want to change my Direct Debit details in MY ACCOUNT.

 

1. I received my email bill for my BB account (cable broadband).

 

2. I click on the link to MY ACCOUNT

 

3. It only shows my Mobile account details, not my Cable BB details

 

4 . Issue: I can't set up my Direct Debit for my Cable BB from MY ACCOUNT

Solution

Re: I can't access my Cable BB internet account from MY ACCOUNT. It only shows my Mobile account

[ Edited ]
Ray_YC

Hi there,

It appears you may be impacted by the current billing systems upgrade. More info can be found here

 

or you may need the paper application form

 

 


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Re: I can't access my Cable BB internet account from MY ACCOUNT. It only shows my Mobile account

losingmymind

Thanks! I did the Chat thing and got it sorted eventually. Cheers 

Re: I can't access my Cable BB internet account from MY ACCOUNT. It only shows my Mobile account

Dan_C

Great Smiley Happy Thanks for the update.


If something else comes up, you're always welcome to reach out to us here. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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