Hello. It has been few weeks that I started to use cable internet service of optus, and I haven't been able to log in to my account.
Actually at the first time, I was able to log in but the message that says there is a technical issues with it came up and I couldn't see anything. Additionally now, I cannot log in and cannot even reset my password or retreive my username because the mail that I requested to do so has not come through.
Hope I can get help with this problem soon. Thank you.
Solved! Solved: Go to Solution.
Thanks so much for your post! So it's just a cable service you're using? Currently My Account isn't compatible with cable services, you can view usage and account details in Member services though 😉
Further details on the difference between My Account and Member services can be found here 😉
Hey Inlg93 - if you're still having issues logging into your Account we can have one of the team take a look into this for you if you shoot your details via this link.
Hey Inlg93, tried to call you but can't seem to get through. What time's best to call so I can help resolve this issue?
This is getting no where so very frustrating
I would suggest I call them from my mobile tomorrow. Please give me their technical support day time number. thank you.