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Hey there Coconut3000,
Info on this can be found on our help and support page: How to unlock your mobile device from the Optus network
How long has the service been active?
- More than 12 months: No fee
- Less than 12 months: You cannot unlock your device unless you've recharged to a minimum/accumulated amount of $100.00. This total excludes any included value in the initial starter kit
If applicable you just need to submit a request via the online form. Let us know how you go.
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Hmmm, that form is support to work for routers (devices).
The returned message more indicates it's not locked in the first place, have you tried using it with a different ISP?
------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
