The COVID-19 pandemic has resulted in changes to our social lives, work arrangements and living situations. We're all learning to adjust, whether it's working-from-home, studying online, video calling with loved ones, or simply trying to stay entertained.
We understand that you’re counting on your Optus broadband to keep you connected. With more and more people on the network, our teams are working hard to keep you online whilst offering as much support as we can.
Below, we’ve included some tips to help keep your internet connection running smoothly as well as links to some handy support articles:
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Tip #1: Find the best spot for your modemIt’s important to place your modem in a central location in the house to get the best WiFi coverage available. The modem should also have plenty of free space around it, so avoid placing it in an enclosed space like a cupboard. For multi-story and larger homes, you may wish to consider investing in a WiFi Mesh system, or if it’s just a single room where the WiFi signal is weak; Powerline Adaptors or WiFi range extenders are a useful alternative. |
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Tip #2: Minimise connected devicesHaving multiple devices connected to your home WiFi can result in a slow internet speed. Check how many devices are connected to your WiFi with the My Optus app and disconnect any you’re not using, or those which could use the mobile network instead.
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Tip #3: Use a cable when you canWiFi provides great flexibility, but when it comes to getting the best connection, you can use an Ethernet cable to connect directly to your modem. Also known as a LAN cable, this is the blue or yellow cable that came in your original modem box. While using a LAN cable might not be the best solution for your home setup all the time, if you have an important meeting, you could switch temporarily to ensure you get the best experience. You can also disable the WiFi broadcast on your modem router when you do this to prioritise your connection. |
Still need help?
- Try our simple troubleshooting steps
- Ask questions and find answers on our forum. You'll find a community of Optus technical experts and other engaged community members who are here to help. Remember to have a quick read through our Community Guidelines before asking a question
- We are prioritising customers without access to a working Broadband service. If you are unable use your Optus Broadband service, please contact via one of the methods below:
Keep in mind: this is a public forum. For your privacy, please do not post your personal account details on the forum. If our experts feel that a further investigation is required, they'll direct you through to a team that's best able to assist.
Related topics:
Our Network Status page
Tips to help you navigate our Network status page and log a fault in the case of a major network outage:
- Navigating the Optus Network status page
- Using our Network status page to log your fault
- Planned vs Unplanned outages
Tips for troubleshooting slow speeds and making the most of your WiFi connection:
See what our community members are saying about our modems with helpful tips to help with a range of technical issues:
Tips for troubleshooting your Optus email or Webmail service:
