How to improve your Optus broadband at home

[Optus]

The COVID-19 pandemic has resulted in changes to our social lives, work arrangements and living situations. We're all learning to adjust, whether it's working-from-home, studying online, video calling with loved ones, or simply trying to stay entertained.

We understand that you’re counting on your Optus broadband to keep you connected. With more and more people on the network, our teams are working hard to keep you online whilst offering as much support as we can.

Below, we’ve included some tips to help keep your internet connection running smoothly as well as links to some handy support articles:

	Tip #1: Find the best spot for your modem It’s important to place your modem in a central location in the house to get the best WiFi coverage available. The modem should also have plenty of free space around it, so avoid placing it in an enclosed space like a cupboard. For multi-story and larger homes, you may wish to consider investing in a WiFi Mesh system, or if it’s just a single room where the WiFi signal is weak; Powerline Adaptors or WiFi range extenders are a useful alternative.
	Tip #2: Minimise connected devices Having multiple devices connected to your home WiFi can result in a slow internet speed. Check how many devices are connected to your WiFi with the My Optus app and disconnect any you’re not using, or those which could use the mobile network instead.
	Tip #3: Use a cable when you can  WiFi provides great flexibility, but when it comes to getting the best connection, you can use an Ethernet cable to connect directly to your modem. Also known as a LAN cable, this is the blue or yellow cable that came in your original modem box. While using a LAN cable might not be the best solution for your home setup all the time, if you have an important meeting, you could switch temporarily to ensure you get the best experience. You can also disable the WiFi broadcast on your modem router when you do this to prioritise your connection. Check the back of your modem for the WiFi on/off switch. If you're having trouble, check our Device Guides for instructions specific to your equipment.

Still need help?

• Try our simple troubleshooting steps
• Ask questions and find answers on our forum. You'll find a community of Optus technical experts and other engaged community members who are here to help. Remember to have a quick read through our Community Guidelines before asking a question
• We are prioritising customers without access to a working Broadband service. If you are unable use your Optus Broadband service, please contact via one of the methods below: 
  
  • Messaging
  • Facebook and Twitter                  

Keep in mind: this is a public forum. For your privacy, please do not post your personal account details on the forum. If our experts feel that a further investigation is required, they'll direct you through to a team that's best able to assist.

Related topics:

Our Network Status page

Tips to help you navigate our Network status page and log a fault in the case of a major network outage:

• Navigating the Optus Network status page
• Using our Network status page to log your fault
• Planned vs Unplanned outages
  
  

   Troubleshooting slow speed

Tips for troubleshooting slow speeds and making the most of your WiFi connection:

• Tips for performing a speed test
• When to switch between the 2.4GHz and 5GHz WiFi Network
  
  

   General modem discussion

See what our community members are saying about our modems with helpful tips to help with a range of technical issues: 

• Sagemcom F@st 5366TN
• B818 modem
• Optus Ultra WiFi modem (4G back-up)
  
  

   Optusnet email and Webmail

Tips for troubleshooting your Optus email or Webmail service:

• Everything you need to know about Optus Webmail
• How to change your Optus email password
• Setting up a POP3 or IMAP email account on your device

[1964]

My internet is very slow

[johnnny]

How do i get one of the new 4g modems

[Cheung33888]

Our home wifi on and off all the time, landline within 10 minutes will alto disconnect. We already report and new modem already posted to us, but we do not how to install, please sent a technology to our home to fix. Thanks

[aypztmp]

Hi buddy, to try switching the DNS and see.

Regards,
Connie R. Lawson

[Rachel924]

nice, find it interesting i guess

[CandiceAng]

My Optus home broadband is extremely slow.

The broadband is connected to my computer with LAN cable and it's 3pm at the moment.

I have been experiencing this for more than a week as I have not use the internet for quite sometimes. Since I am working from home, my internet from 11am onwards has been sitting at the download speed below 10mbps which is ridiculous.

To further investigate this, I switch off my mobile phone connection to 4G with different telco provider. The download speed is 72.5 MBPS 

Running the speed test at the same time and same area. I can see that this is really just Optus problem. Wold you please resolve this ASAP?

#broadband #homebroadband #optushomebroadband #slowinternet #slowconnection

Thanks

[Kyri_YC]

Hey there @CandiceAng. It's not great to hear that you are having troubles with your internet service. If you haven't tried this already, I recommend testing out our troubleshooting steps provided on our help and support page here → https://bit.ly/2G00cuR.

If you continue to have troubles, feel free to reach out to our teams on Facebook or Twitter, as they will be able to investigate your service in further detail from there 

[loettermichael]

I am not getting 5Ghz signal to my work station which is located upstairs from the modem. I have already one wifi booster in place but appears I need another one to get 5GHz to the right place.

Please advise how I go about ordering another booster.

[George_YC]

You can order another booster if you like @loettermichael. You'd just need to speak to our team to place an order. We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

We also have some more info on our Introducing the Optus Ultra WiFi Booster YesCrowd page.