The COVID-19 pandemic has resulted in changes to our social lives, work arrangements and living situations. We're all learning to adjust, whether it's working-from-home, studying online, video calling with loved ones, or simply trying to stay entertained.
We understand that you’re counting on your Optus broadband to keep you connected. With more and more people on the network, our teams are working hard to keep you online whilst offering as much support as we can.
Below, we’ve included some tips to help keep your internet connection running smoothly as well as links to some handy support articles:
Tip #1: Find the best spot for your modem
It’s important to place your modem in a central location in the house to get the best WiFi coverage available. The modem should also have plenty of free space around it, so avoid placing it in an enclosed space like a cupboard.
For multi-story and larger homes, you may wish to consider investing in a WiFi Mesh system, or if it’s just a single room where the WiFi signal is weak; Powerline Adaptors or WiFi range extenders are a useful alternative.
Tip #2: Minimise connected devicesHaving multiple devices connected to your home WiFi can result in a slow internet speed. Check how many devices are connected to your WiFi with the My Optus app and disconnect any you’re not using, or those which could use the mobile network instead.
Tip #3: Use a cable when you can
WiFi provides great flexibility, but when it comes to getting the best connection, you can use an Ethernet cable to connect directly to your modem. Also known as a LAN cable, this is the blue or yellow cable that came in your original modem box.
While using a LAN cable might not be the best solution for your home setup all the time, if you have an important meeting, you could switch temporarily to ensure you get the best experience. You can also disable the WiFi broadcast on your modem router when you do this to prioritise your connection.
Keep in mind: this is a public forum. For your privacy, please do not post your personal account details on the forum. If our experts feel that a further investigation is required, they'll direct you through to a team that's best able to assist.
Our Network Status page
Tips to help you navigate our Network status page and log a fault in the case of a major network outage:
Troubleshooting slow speed
Tips for troubleshooting slow speeds and making the most of your WiFi connection:
General modem discussion
See what our community members are saying about our modems with helpful tips to help with a range of technical issues:
Optusnet email and Webmail
Tips for troubleshooting your Optus email or Webmail service:
Our home wifi on and off all the time, landline within 10 minutes will alto disconnect. We already report and new modem already posted to us, but we do not how to install, please sent a technology to our home to fix. Thanks
My Optus home broadband is extremely slow.
The broadband is connected to my computer with LAN cable and it's 3pm at the moment.
I have been experiencing this for more than a week as I have not use the internet for quite sometimes. Since I am working from home, my internet from 11am onwards has been sitting at the download speed below 10mbps which is ridiculous.
To further investigate this, I switch off my mobile phone connection to 4G with different telco provider. The download speed is 72.5 MBPS
Running the speed test at the same time and same area. I can see that this is really just Optus problem. Wold you please resolve this ASAP?
#broadband #homebroadband #optushomebroadband #slowinternet #slowconnection
Hey there @CandiceAng. It's not great to hear that you are having troubles with your internet service. If you haven't tried this already, I recommend testing out our troubleshooting steps provided on our help and support page here → https://bit.ly/2G00cuR.
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