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How to get refund from Optus broadband

I had an outage for my broadband for over 8 weeks of time.
Optus team suggested me to get a pocket wifi that Optus will pay me back when I email them with receipt.
Can’t find customer support email at all.
Not sure where to send detail.
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Online Community Manager
Online Community Manager

Re: How to get refund from Optus broadband

Hi JulyC,

Best bet would be to contact that same Optus team via the same method originally for further advice.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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