In this article, we'll explain how to change your Optusnet email password using the Optus Webmail portal. If you can't remember your password, message us and we'll send you a text or email with a temporary password.
When you open the Optus Webmail portal, you'll see the login page below. If you can't remember your username, it's normally the primary username assigned to your broadband service. This can be found on your bill and My Account.
1. Login to Optus Webmail using your existing username and password. If you’ve received a temporary password, you’ll need to use this one
2. Select the Settings tab from the top menu
3. Select Change Password
4. Enter your current password, you’ll need to enter your new password twice
5. Remember to Save Settings
TIP: Once you’ve changed your password, you’ll need to change your password on all of the devices you use to access your Optus email address.
A: You can find your Optus Webmail username and password listed on the welcome email you received after signing up.
If you haven’t received your welcome email, check your junk/spam folder. Otherwise, message the team and they’ll be able to help.
A: Your primary Broadband username is also your primary OptusNet email address. You can find your username under the service summary on your bill.
If you’ve forgotten your password, you will need to contact us and ask us to send out a new temporary password via SMS or email. Change your password by following the steps above.
A: Yes, you can ask request to change your primary Optus email or ask us to add up to 14 secondary email address to your account. To change your primary email or to add a secondary email address, send our team a message.
A: If you cancel an Optus service with an email address attached, you will no longer be able to keep your Optusnet email address.
Once we cancel the service, your email address will remain active for a period of 90-days. After this time, you'll no longer have access to your Optus email. We suggest exporting your contacts and important emails to a new email client i.e. Outlook or Gmail.
Sorry for the inconvenience, @philserv. We are already aware of the issue with Webmail (REF#22859280) affecting many customers at the moment. Our Support team are definitely working on this as we speak. Unfortunately, there is no time frame for resolution at the moment. Apologies for the inconvenience and we appreciate your patience.
If the issue still continues then you are best to speak with our Technical Support team either via the → messaging service or by calling them on 131344 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.
If you need to 'reset' your password, you will need to message us via the My Optus app: https://app.optus.com.au/msg-us?tags=OCAYCMSG. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.
Do you need your Optus email password reset, not changed?
As of today, customers no longer need to contact Optus just to have their Optus email password reset! It can now simply be done via the Webmail portal.
Please see: How to reset my Optus email password