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New Contributor richardwei
New Contributor

How to change cable broadband direct debit

Hi,

I've replaced my credit card, hence wanna change direct debit credit card details, how can i do this? calling some number? couldn't do this online for cable broadband. 

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Crowd Champion Davelew
Crowd Champion

Re: How to change cable broadband direct debit

 

Hi

 

Login to My Account-your bills-direct debit-edit

 

Dave

 

My account.jpg

 

CC Change.jpg


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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New Contributor richardwei
New Contributor

Re: How to change cable broadband direct debit

For cable broadband, you can't do this way.

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Crowd Champion Davelew
Crowd Champion

Re: How to change cable broadband direct debit

Hi Richard

 

I am suprised, but on the other hand nothing about Optus online systems really surprise me.

All references I can fiind to amending a direct debit refer to My Account with out any specifics to cable.

 

Dave

 

 


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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New Contributor richardwei
New Contributor

Re: How to change cable broadband direct debit

Exactly, thanks anyway Dave.

Looks like the cable broadband uses completely different billing system, which can not be collaborated into my account at the moment. 

I tried using live chat the other day, but they said they need to call me to update this, but i was not convenient to go further since later I found out i have to wait until this billing cycle's debitting completes.

 

Maybe I'll have to go back on live chat and request them to call me to have it updated. what a hassle.

 

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