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New Contributor NElshaw
New Contributor

How to Whitelist Ports ???

Hi, 

I hope you guys can help. My Adobe Creative cloud app on the desktop is not connecting, so not updating my software. They have told me I need to Whitelist ports, and linked me to a page that has them : 
https://helpx.adobe.com/enterprise/kb/network-endpoints.html#sa_src=web-messaging

The thing is I have no idea how to do it. 

 

Any ideasw ? 

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Esteemed Contributor
Esteemed Contributor

Re: How to Whitelist Ports ???

Is this a Win 10 computer and have you tried running the update as administrator or temporarily disabling your antivirus or firewall?

 

https://helpx.adobe.com/acrobat/kb/problems-using-update-manager.html

 

https://www.lifewire.com/how-to-disable-the-windows-firewall-2624505

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