Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor simbar42
New Contributor

How long can I keep my Optusnet email account if I cancel my services?

If I change Internet providers, I assume I will lose my Optusnet email accounts.

That email address is used in MANY places as a login.

Can it be retained?

Perhaps for a while so I can migrate to a new email address?

Tags (2)
0 Kudos
1 Reply
Online Community Manager
Online Community Manager

Re: Email only, no Internet.

Hi Simbar42,

Customers need to have at least one Postpaid Mobile Broadband service or any other Fixed broadband service active to retain their OptusNet e-mail account.

I believe it is cancelled immediately automatically in the system once attached services are cancelled.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos