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New Contributor
New Contributor

How long before My account dashboard gets updated?

 

Any idea how long it takes for Optus to update the information on My account dashboard? I switched my broadband plan, apparntly the new plan has kicked in since 1st April but the My account dashboard still keeps showing old plan. Have raised this via live chat. They keep assuring me it will updated soon  but nothing yet. I thought we would be able to have up to date information about our services online through My account dashboard!

 

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RetiredModerator
RetiredModerator

Re: How long before My account dashboard gets updated?

Hey @JP10 - any changes may take up to 48 hours to reflect, so if this was completed on the 01/04, it should reflect by now. Have you tried clearing your cookies/cache or trying on a different browser?
If so, can you please send me a private message with your account details, full name and DOB? 


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New Contributor
New Contributor

Re: How long before My account dashboard gets updated?

I sent you a messeage. My account is still showing old plan.

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RetiredModerator
RetiredModerator

Re: How long before My account dashboard gets updated?

Cheers, we'll take a look. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: How long before My account dashboard gets updated?

No updates yet? My account still showing old plan and says "usage information updated 20 Aptil 2018"! How long does this take really? Anyone has an insight on why information on My account is not upto date? 

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Online Community Manager
Online Community Manager

Re: How long before My account dashboard gets updated?

I've sent you a PM @JP10

 

We'll try and sort this one out for you 🙂 

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New Contributor
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Re: How long before My account dashboard gets updated?

Still showing the old plan! Will be good if I can see and manage my own plan through My account. Shouldn't have to go through a forum to have this updated.

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