I want to move it for the classic reason. Its now in the kids room and it really needs to move. So it needs to move, that's that really.
I currently have one box outside the house that has a cable(of some sort) that runs through the attic down a wall and to a wall socket. I plug one modem, supplied by Optus into it.
On the Landline, the house came with one, what house doesn't, but I haven't ever used the landline in this house.
An on the Crazy part. I really do see your points, though I still think its bad business. If I had got a good response from them I would have just done it with them. An then they will keep my business for say 12 months. Then come NBN I would just switch with them again(less hassle - Fetch box etc). Now it looks like I will be forced to move to Telstra and come the shift to NBN I will then stick with Telstra... They will lose many years, maybe 10 maybe more... Nuts...
Guess they gotta run their business as they see fit. "Shut up and take my money" doesn't always work it appears. Perhaps you'll get another option offered in this thread later on today.
FWIW it might be worth trying to get a quote. Just say you want to relocate an Optus point to another room, easy access? distance x? Might be worth staving off the hassle but yes, you will have to do the heavy lifting if you want to keep the relationship with Optus alive.
Well regardless, its seems like their IT just isn't up the the challenge. I came here after checking in depth with their technical support. They simply don't do what I need. If I didn't have a fetch box things would be simple. The options for a customer like that are:
1) Pay an ACMA Electrician to move it(who is liable if it doesn't work?)
2) Disconnect with Optus then reconnect with Optus(You have to wait 5 - 7 business days)
3) Connect up to Telstra and then when everything is working disconnect with Optus(Telstra will give you $90 for your troubles).