Three months of calling optus and the complaint is with the Telecommunications Ombundsman and still optus don;t call to resolve the problem. They have cut my service, and do not call or follow up - despite a formal complaint. Are we to give all of our business to one provider and thereby do ourselves out of a competitive market? This is exactly why I like to share my dollars around the industry, but sure customer relations need to be a factor in running a business. Is Optus so big it doesn't mind losing customers to the opposition? Just call me Mr OPtus. Account number 3128262027. is with the Fix Resolver team so no one else can help me- yet they do not call.
I would hazard a guess and say the Resolver Team is probably in the same position as the rest of the overwhelmed support system. If you have raised a case with the TIO there is probably not much else you can do but wait.