Sorry to hear about your experience over the phone @lynnieb2424. Is there something we can help you out with? Just PM us → here the details of your issue / inquiry along with your phone number / account number, full name and date of birth to proceed.
the only way to actually get through to a human is call: 133937, press 1, then 3. Which takes you to the sales team. Optus doesn't want to help anyone, just take your money. Honestly, we should class action these losers because they make it impossible to navigate their menus so you give up.