cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
Occasional Contributor
Occasional Contributor

How do I delete saved credit/debit card details in My Account

I have several expired credit/debit card details saved in My Account and wanted to delete those details. I can't see any way to do that either in My Profile or any of the other optons there. is it possible and how do I do it?

0 Kudos
Reply
9 Replies
Highlighted
RetiredModerator
RetiredModerator

Re: How do I delete saved credit/debit card details in My Account

Hey circe, we can definietly help you out with this Smiley Happy Check out how to change direct debit details and if you needed further assistance, please let us know.

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

Highlighted
Occasional Contributor
Occasional Contributor

Re: How do I delete saved credit/debit card details in My Account

Thanks Pete. That worked. Easy when you know how. 🙂
0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: How do I delete saved credit/debit card details in My Account

Nice work circe - glad to hear that you were able to make the appropriate direct debit changes 🙂

 

If you need a hand with anything else, feel free to drop us a post anytime!

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: How do I delete saved credit/debit card details in My Account

I am having the same issue (unable to delete old credit card details) and the link you have provided is not working. Could you please offer some advice?

 

Many thanks,

Lisa

0 Kudos
Reply
Highlighted
Moderator
Moderator

Re: How do I delete saved credit/debit card details in My Account

Hi @Bagzy, was that for a direct debit you've set up or a prepaid autorecharge? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: How do I delete saved credit/debit card details in My Account

I'm assuming the cards were used for a direct deposit for our monthly amount (two phones on contract). When I went to pay the amount outstanding, when I went to automatically enter my credit card details, I had an option of 5 different cards, all of which I want to delete.

 

There is no option anywhere to delete these cards.

0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: How do I delete saved credit/debit card details in My Account

Hmm, okay, can you please try visiting this page? I can confirm the link is working 🙂

It has information on how to change, set up or cancel direct debit.

 

If you have any further trouble, please let us know!


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: How do I delete saved credit/debit card details in My Account

There is no option to delete credit cards saved in my profile/account.

Highlighted
RetiredModerator
RetiredModerator

Re: How do I delete saved credit/debit card details in My Account

That's strange. Can you please PM me with a screenshot of what you're seeing? 

If you can also confirm your account number, full name and DOB we can take a look into this for you. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply