I have several expired credit/debit card details saved in My Account and wanted to delete those details. I can't see any way to do that either in My Profile or any of the other optons there. is it possible and how do I do it?
Solved! Solved: Go to Solution.
Hey circe, we can definietly help you out with this Check out how to change direct debit details and if you needed further assistance, please let us know.
Nice work circe - glad to hear that you were able to make the appropriate direct debit changes 🙂
If you need a hand with anything else, feel free to drop us a post anytime!
I am having the same issue (unable to delete old credit card details) and the link you have provided is not working. Could you please offer some advice?
Hi @Bagzy, was that for a direct debit you've set up or a prepaid autorecharge?
I'm assuming the cards were used for a direct deposit for our monthly amount (two phones on contract). When I went to pay the amount outstanding, when I went to automatically enter my credit card details, I had an option of 5 different cards, all of which I want to delete.
There is no option anywhere to delete these cards.
Hmm, okay, can you please try visiting this page? I can confirm the link is working 🙂
It has information on how to change, set up or cancel direct debit.
If you have any further trouble, please let us know!
That's strange. Can you please PM me with a screenshot of what you're seeing?
If you can also confirm your account number, full name and DOB we can take a look into this for you.