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New Contributor cainjo
New Contributor

How do I contact optus?

I'm looking for an email address to send an email to someone/anyone at Optus tech support. Can anyone help?

 

Can't believe how hard it is to find such a simple thing

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Esteemed Contributor
Esteemed Contributor

Re: How do I contact optus?

They don't offer email support just the live chat on the link below.

 

Edit: I should also say they recently added a contact email at the bottom of the second link below however I don't believe this email address is meant for tech support so I would not expect a speedy response if at all. The live chat is your best bet.

 

https://www.optus.com.au/shop/notices/service-chat

 

https://www.optus.com.au/for-you/support/complaints

 

 

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Occasional Contributor Gandalf
Occasional Contributor

Re: How do I contact optus?

Sorry to inform you, but Live Chat and E-mail mean nothing to Optus (ie. don't expect to get any results). I have been going through dramas with them for over 2 weeks now, mainly through Live Chat.

 

Here is a summary of what I have gone through recently with Optus....

 

SUN 27/1/19 - My HOME PHONE (LANDLINE) stops working.

MON 28/1/19 - I contact Optus (via LIVE CHAT on Optus website), and "Maria" books technicians for TUE 29/1/19, but no technicians come.

WED 30/1/19 - I open a case on the Optus website. Case Manager Christian Okeefe is assigned, and leaves a message "We're on it". This was 10 DAYS ago, and there has been NO REPLY SINCE.

WED 30/1/19 - I contact Optus again (via LIVE CHAT on Optus website). "Ada" books technicians for SAT 2/2/19 12:00-16:00, but again technicians DO NOT come (2nd TIME).

SAT 2/2/19 (16:00) - I contact Optus again (3rd TIME via LIVE CHAT on Optus website). "Clifford" assures me that technicians will come today (2/2/19) between 16:00-18:00, but no technicians come (3rd TIME).

SAT 2/2/19 (18:00) - I inform "Clifford", who now books technicians for TUE 5/2/19 - technicians DO NOT come (4th TIME).

WED 6/2/19 - I E-MAIL Optus at the e-mail address they provide on their website. Up till now, NO REPLY.

THU 7/2/19 11:10pm - I ring Optus. I am told that a technician will contact me within 20 minutes. Of course, this does not happen.

THU 7/2/19 11:40pm - I ring Optus again. "Laukik" tells me that technicians will come on TUE 12/2/19 - Guess what? Technicians DO NOT come (5th TIME).

 

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