How do I contact optus from overseas?

[SEC]

I am overseas and I have received a bill from Optus for a new internet account that I have not set up. I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. 

[Yeldarb]

Have you tried the live chat link below?

http://www.optus.com.au/shop/notices/service-chat

[Shae · Accepted solution]

Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above.

[deep23]

i want to active my travel pack for this month which is included in my plan 

thanks ......

[Alistar]

You'll just need to activate via the App 🙂 If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! 

[Gerryb]

I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. I was informed this was the final payout and my account was now cleared.

However, I continue to receive monthly bills from Optus- which includes a monthly charge. For services I have not used since November.

Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed?

What Optus services am I still being charged for and why?

[Kyrabeitans]

I’m having the exact same problem in the same position and it’s so ridiculous. Ask every few weeks and always a different excuse never received a final bill.

[Ray_YC]

Hi,
Thank you for raising this issue.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu.