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Kempatron
New Contributor
New Contributor

How do I add a VOIP handset to Loop?

We are running Optus Loop and have a main phone provided by Optus. I need to add a new phone and the company next door has given us a Yealink cordless phone. I can't find the details needed to register this to the Loop SIP server, is it possible to do or is this another locked out thing?

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Nard_YC
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Moderator

Re: How do I add a VOIP handset to Loop?

Hi there @Kempatron

For Optus Loop assistance, we recommend chatting with our Loop Specialists on 1300 106 481. You can also request a call-back on our website

For further info and guides, please visit our Optus Loop Hub.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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Kempatron
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Re: How do I add a VOIP handset to Loop?

Yes, I've trawled the documents and there's nothing helpful there. I've spoken to the support team and there's nothing helpful there. I was just told that if it wasn't supplied by Optus it can't be done, which seems a little off as I can't believe there'd be anything too bespoke about connecting to a SIP/VOIP server over the internet. 

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AndS
Frequent Contributor
Frequent Contributor

Re: How do I add a VOIP handset to Loop?

@KempatronSounds like you got the standard SIP response in that it's locked down so Optus only supports their equipment.....

I would head on over to https://forums.whirlpool.net.au/ and pick the Optus forum to ask and see if anyone else has figured out how to do it. Include the Yealink model number any another info you can think of that may be relevant as it will help people who know if it can be done on how to do it.

 

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AndS
Frequent Contributor
Frequent Contributor

Re: How do I add a VOIP handset to Loop?

@KempatronPlot thickens as people have the "Yealink T48S phones running on Optus Loop over an Optus NBN 50mbit connection" as per the following thread:

https://forums.whirlpool.net.au/archive/36pm8l43

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