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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

How can I contact Optus.

How can i contact Optus when I don't have enough coverage to use Live chat? And the app does not seem to allow me to do live chat. Can't call them because I have to be on hold forever and the phone service keeps cutting out. Why is there no email option available?

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Honoured Contributor
Honoured Contributor

Re: How can I contact Optus.

Unfortunately waiting on the phone for hours is the only way currently. Optus no longer do LIVECHAT. Best option there is leave a message in the app and hope they'll get back to you. Optus are only handling critical cases at the moment even if you do get through (financial hardship, service connections, etc.)
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New Contributor
New Contributor

Re: How can I contact Optus.

Not trying to be critical but seems to me Optus has a lot of sales people working and within few minutes calls getting attended. When it comes to technical support for the existing or recently joined customers - we needed to be understanding!
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Honoured Contributor
Honoured Contributor

Re: How can I contact Optus.

In theory getting people new services and more data is also a priority. I have no idea how hats or is to get to sales versus tech support. Thought they all started at the same point?
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