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Occasional Contributor
Occasional Contributor

How Do I Get a Replacement Modem & Get My FTTN Line Fixed?

My OLDER Version SAGEM 3864 has a dead 4 Port Switch and the line is (or connection to the node) is failing. This has been slowly getting worse for the last 3 months and I have tried calling a number of times and using online chat, nothing worked. (Ironically since the day 2 NBN technicians were at my FTTN box) It now doesn't stay online more than 2-3 hours. It then takes anything between 30 mins and 2 hours to re-connect. I might also add my connection speed is supposed to be 100mbps and was wound down to 50mbps (a constant 47mbps-49mbps), but now I am luck to get more than 16mbps down and 8-9mbps up......... pretty crap for $135/mth.

P.S I have been through all of the "connection guides" and reset the modem to default more than once.....the situation is still the same

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Contributor
Contributor

Re: How Do I Get a Replacement Modem & Get My FTTN Line Fixed?

Hello @Gemini5

I can understand it would be fustrating to get slower speeds then usual, due to Covid-19 there is high traffic than normal as alot of people are working and studying from home and using streaming services.

As you have done the troubleshooting already, I would reach out to us through Messenger, leaving your full name and the fact you need someone to replace your faulty modem.

Hope this helps, stay safe

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Occasional Contributor
Occasional Contributor

Re: How Do I Get a Replacement Modem & Get My FTTN Line Fixed?

Hi @Mick_YC

Thanks for the reply.

The speed reduction I have is not related to Covid-19. It has been dropping in stages since December. No-one has responded to my phone calls previously.... I am going way back 6 and 8 weeks ago. Nothing was done.

So to that end I need 2 things done...a new modem supplied and/or fitted and my line checked...as I am totally wasting money paying for 100MB service I can't get.

I have tried the Messenger (OPTUS) app on my phone and it freezes up every time I enter different pages, I can't pay bills, recharge mobiles or message as I am supposed to, and my phone is only 3 months old. Is there another way I can message the right people?

 

Thanks, looking forward to your reply.

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