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Horrible congestion

I am unable to use the service I am paying for. 


During the day when I am not at home, I can get close to the 30/2 speeds but during peak I am getting the following:



I've called and been lied to by:

Savneet - <removed employee ID>


Advising that I would be contacted. I want compensation and a resolution. This is affecting my work.Capture.PNG

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Re: Horrible congestion

Not good to see that you're experiencing these kinds of speeds on your service 😞

If peak time slowness is affecting you, it would be a case of waiting for network upgrades to be completed though we're not always able to pin point those completion dates.

Whilst I do get that it would be incredibly frustrating, we do not offer compensation in the form of credits.

Would recommend chatting with us about your options via Live Chat here or on 1300 555 241. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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