Hopeless help


How do youn lodge a complaint?  My nbn is down, did the usual - turn off modemmetc.  Still no go.  Rang optus - go through all

the options, wait for 15 minutes which ended in unintelligible static noise.  Hung up, rang again - still waiting another 15 minutes in.  Can't even find out if there is an outage for this area.

ridiculous, non existent service !

Re: Hopeless help


Doesn't sound good at all.. You can atleast check your area via the supplied link.


Network Service Status for both Mobile and Fixed services.

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. Smiley Wink
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy

Re: Hopeless help


Thanks for the link.  Unfortunately it didn't show any outrages anywhere near my area for the whole day / despite the fact that I was off line for more than 24 hours!!!


i wonder if it's not in Optus's interest to show where they are?  Wonder too if they will do a Telstra and offer compensation for the long outage?  I doubt it - keep it quiet so customers don't know how many were out!


the whole system if contacting optus (interface) needs to be radically improved.

Post a Reply
Top Contributors
74 Kudos
73 Kudos
53 Kudos
38 Kudos
24 Kudos