We are trying to get our home phone repaired. It has not been working for over three weeks now. the number is *hidden* and we have tried several connection plugs in the house but none work. Please adbvise when someone can call and repair this service. My mobile is *hidden*. Tony
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we have tried several connection plugs in the house but none work.
The phone needs to be plugged into the "Phone 1" port of the Optus modem, not the old phone wall connectors (unless you paid for a cabler to do that work).
I assume you recently moved to NBN and the phone has never worked, correct?
Also, this is a public forum and should remove your phone numbers.
Just a heads up Tony as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you!
· No Broadband connectivity (no access to the internet)
· No phone connectivity (can't make or receive calls)
Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can.