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New Contributor
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Home phone which is connected to internet is not working for at least 2 weeks now.

 
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Online Community Manager
Online Community Manager

Re: Home phone which is connected to internet is not working for at least 2 weeks now.

Please contact Optus directly on 133 937 during these hours.

Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.

If you don't want to call, you can message our Social Media Team via  Facebook or Twitter they have a point of escalation for the following urgent enquiries:

-No Broadband /Home Phone connectivity (no access to the internet) 

-No Mobile connectivity (can't make or receive calls) 

Al

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New Contributor
New Contributor

Re: Home phone which is connected to internet is not working for at least 2 weeks now.

I’ve rung this number, I’ve been waiting well over an hour to speak to someone and then finally they hung up on me after their line was crackling. I rang back and was to hold on for another hour and a half. I’ve lost all my confidence in getting through
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