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New Contributor
New Contributor

Home internet not working.

My home internet wifi suddenly not responsding.

Yesterday night I was using internet then suddenly my laptop lost connection to modem.

My telephone line is working properly

I can see internet connection on my wifi setting

But can not connect to internet.

I switched off modem, restarted my laptop

Nothing is working.

Optus is not taking calls. I have lodged my fault with them but so far no response

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Super Contributor
Super Contributor

Re: Home internet not working.

Have you tried to factory reset the modem - insert paperclip in the restart hole for 10 seconds with power on the modem. It will reboot  - any customised settings you programmed previously would need to be re-entered. 

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New Contributor
New Contributor

Re: Home internet not working.

No it did not worked

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Super Contributor
Super Contributor

Re: Home internet not working.

Does your modem connect the exchange line with an ADSL splitter or is your phone service provided via an NBN service by direct connection to the wall socket, or via a white NBN NCD or a black NBN HFC Modem? 

Is your Wi-Fi Button on the modem ON and solid Green or if a modern Optus modem, White Icon ?

Check to see that the Wi-Fi button is ON - do you have a mobile phone to test the wireless connectivity to the modem.

Also , when you plug the PC into a yellow coloured LAN port, can you connect to the Internet? 

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