· No Broadband connectivity (no access to the internet)
· No Mobile connectivity (can't make or receive calls)
Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can, mong20.
It's simply due to the fact that we don't have access to customer accounts here on this public forum.
Alternatively, please leave Optus a message for further assistance and someone will get back to you as soon as possible.