Experience National Geographic like never before in one world-first app. Exclusive to Optus for 18 m... Read the full story
2017-02-17 09:06 PM
As I am renting and internet is not available at my residence, I signed on for a Home Wireless Broadband 200GB plan.
It works really well and I get pretty good speed (like ADSL2).
I was given FOC a Fetch TV mini when I also signed on to a mobile plan, and I also have a subscription to the EPL.
When I connect the Fetch TV mini via wireless or ethernet cable to the the Huawei Home Wireless Broadband modem, I cannot watch any Optus TV channels, for example I cannot watch any EPL channels, whether live or classic/replay matches they have constantly going - when selecting a channel, the Fetch box comes up with a message "cannot watch channel while tethered to mobile phone, streaming not available via mobile data".
However, I can watch ALL on demand channels perfectly (I.e match replays, goals of the week etc.), as well as other things like "catch-up TV", Netflix, Stan etc.
I called support and they guided me through a soft reset, but it still doesn't work! Please help!
2017-02-18 11:53 PM
Morning Jimb0000 - just so we're on the same page, you've signed up for a Home Wireless broadband and that working fine, but have also tried to use a Fetch Mini on the Home Wireless Broadband? The devices aren't compatible so that's what may be causing your issues.
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!
Please ensure you abide by the community guidelines. All moderation actions are final.