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Contributor
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Home Wireless 4G speed issues?

Does anyone experience an improvement with 4G speeds as soon as you connect to Optus Chat?

I have had dreadful internet speeds using Optus 4g Wireless Broadband. Often it is 400kbps, and never EVER have I had more than 10mbps.

Within 3-4 minutes of the Optus chat window being open and me providing my details, the speed increases. Not to anything better than 5mbps, but there is definately a improvement when I open the chat portal. 

And did i mention i am 200m from the 1 tower (i can see it) and 300m from another and the speeds are APPALLING!!! Telstra are actually looking much better at the moment. 

13 Replies
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Regular Contributor
Regular Contributor

Re: Home Wireless 4G speed issues?

What modem are you using?

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Contributor

Re: Home Wireless 4G speed issues?

Using huawei b525
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Regular Contributor

Re: Home Wireless 4G speed issues?

@brettl  I had a similar issue and it sounds like you need a HLR (High Level Rebuild) on your account.
I would telephone support  you will need a bit of time I spent about 20 minutes all up.
Just tell the support person you have contacted chat several times, the symptoms etc.

I am assuming the local tower is 4G+ enabled? I am 500m from the local tower and when I had the B525 I was getting in the 90s download speed. Assuming  your local tower is not over subscribed you should be getting better.

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Moble broadband horrible connectivity

Does anyone have any tips to get my 4g broadband service to be better than the avg I get of 1.4MBPS.. huawei b525..maybe once in 3 mths I've had a day around 10Mbps. It's unrelentingly, unreliable and frustrating. I've I'd 2 SIM replacements and no fix.
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Re: Home Wireless 4G speed issues?

Yeah. They did that and it's worse. Getting 0.5Mbps.. SIM replaced. Tonight there is no connectivity. It's really crappy
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Regular Contributor

Re: Home Wireless 4G speed issues?

Trying to work out the meaning of your reply.
What did they do?
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Regular Contributor

Re: Moble broadband horrible connectivity

How far are you away from the tower?
What frequencies are available at the tower?
Is the B525 positioned optimally?

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Re: Moble broadband horrible connectivity

300m from tower but Optus tell me im connecting to a tower >5km away
I changed modem to 2300mhz (if that is what you mean)
B525 has been positioned in multiple places. Up till 2 days ago I have 5 bars, now its 1 and often drops that.
Replaced SIm this AM and no resolution
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Re: Home Wireless 4G speed issues?

I went thru with phone support for 60+ minutes. The agent had said they were resetting my account, so assumed it was a rebuild? 

I am getting a callback later today from them to re-assess the problem 

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