I have been trying to have my home phone activated for 3-4 months now with no solution in sight.. we have been paying for a service that Optus is not providing yet unable to tell us why our phone line is disconnected and they just don't know how to activate it even after discussing with a case manager. Any assistance would be great so we don't have to switch providers over something so simple yet so difficult. Please help!
Hey there zl987,
The only way we'll be able to try to help here is if you can provide us with a fault ticket number that we can follow up on. And/or who is your Case Manager?